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A new reinforcement learning framework called RL-MindFlow combines multimodal emotion perception with a PID-controlled safety mechanism. It reports higher emotion recognition accuracy and safer responses.
Read the original →A bibliometric analysis of 257 Scopus-indexed articles from 2015 to 2024 shows that artificial intelligence research on online customer experience has surged since 2018. The research has shifted away from an efficiency-driven focus.
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