Telecompaper10/27 05:56 UTC
NTT Docomo develops framework to improve emotional intelligence in voice AI
NTT Docomo has developed an evaluation framework, a reference architecture and four supporting technologies to help conversational AI respond more appropriately to users' emotions and circumstances while maintaining safety. The AI EQ+1 Framework assesses responses across four areas: basic performance, safety and integrity, interaction quality, and user outcomes.
Read the original →IT Leaders10/27 07:44 UTCJapanese
NTT develops technology to improve AI responses from an EQ perspective, raising public EQ test score by about 23%
NTT announced on October 27, 2026 a high-EQ dialogue intelligence technology that curbs sycophancy, where AI over-agrees with users, and considers long-term real-life benefit rather than short-term satisfaction. On a public EQ test, scores rose about 23% compared with before the technology was applied. NTT plans trials toward implementation in smartphone chat services.
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