AI, EQ & Communication News — 2026-10-27 (Tue) Daily News

Overview

NTT Docomo announced a voice dialogue technology it calls "high-EQ" that reads a person's situation and improves its responses autonomously, while other voice AI releases focused on natural conversational timing (Impress, CNET Japan, Business Network). Commentary on emotional intelligence and soft skills as a human advantage in an AI-driven world appeared in several outlets (Pensions & Investments, Commercial Integrator, Forbes Japan). Reports on AI-written text drew criticism (Toledo Blade, LBC), and a survey headline linked AI adoption to customer attrition (Diamond Online).

AI that reads emotion

No notable developments. 【AI empathy and emotional intelligence】 - NTT Docomo established a "high-EQ voice dialogue technology" in which AI reads a person's situation and improves its responses autonomously while maintaining reassurance and safety (NTT Docomo, Impress, kabu-ir.com). The company's description, as reported, is that it combines safety with empathy (kabu-ir.com). - A survey of 34,000 people is reported to show an efficiency trap and a gap in customer experience (CX) behind customer attrition after AI adoption (Diamond Online). - Forbes Japan covers AI and leadership, saying emotional intelligence is the key in "centaur-type" organizations (Forbes Japan). 【Human EQ and strengths in the AI era】 - J.P. Morgan's head of behavioral science says emotional intelligence is the edge in an AI-fueled world (Pensions & Investments). - A piece on the value of soft skills in the era of AI was published (Commercial Integrator). 【Changes in conversation and social interaction】 - NTT developed a new voice dialogue AI technology that responds at a tempo approaching that of humans (Business Network). - Grok Bot can now make phone calls on a user's behalf, and a conversational AI called "Dessa" has appeared with human-like naturalness (Yahoo! News Japan, via Realsound). - Dessa, trained only on human voices, is reported to produce more natural conversational timing and back-channel responses (CNET Japan).

Words AI writes and speaks

- LinkedIn is reported to be tired of AI-written posts (Toledo Blade). - A tech chief faces outrage after admitting she used AI to write three bullet points about what makes her daughter special (LBC).

Speaking practice and coaching

- Forbes published a piece on AI and public speaking, covering how leaders can keep their own voice (Forbes). - CaseMatch, which has run more than 150,000 cumulative AI interviews, released free AI interview practice for engineers, supervised by Sakamoto (Niconico News, VOIX). - Native Camp released "AI Review," in which AI corrects the English a learner spoke in lessons (ICT Education News).

Research and surveys

- A survey of 34,000 people is reported to show a gap in customer experience linked to customer attrition after AI adoption (Diamond Online). 【EQ, communication and AI in Japan】 - 81.1% of companies are reported to assess communication ability, mainly in mid-career hiring, even in the AI era (DX Magazine).

Statements by key figures

- J.P. Morgan's head of behavioral science says emotional intelligence is the edge in an AI-fueled world (Pensions & Investments). 【Integrated analysis: what is happening】 The same pattern appears across several sections: voice AI is being built to match human conversational rhythm and to give empathetic responses (NTT Docomo, NTT, Dessa), while human emotional intelligence and communication ability are described as the differentiator (Pensions & Investments, Forbes Japan, DX Magazine). Two examples of backlash against AI-generated language (LinkedIn posts, a personal message) suggest that audiences may react to AI-produced text in personal or emotional settings (Toledo Blade, LBC). The customer attrition survey headline points the same way: efficiency gains from AI may not translate into a satisfactory customer experience (Diamond Online). Taken together, the headlines suggest that closer imitation of human conversation raises, rather than removes, the question of where a person's own voice and judgment are expected. This is inference from headlines only, and the headlines do not show how effective the "high-EQ" technology is.

What to watch

- Whether NTT Docomo's technology is accompanied by independent evidence on its safety and empathetic responses, since the headlines report the company's own description. - Whether more detail emerges on the CX gap behind AI-related customer attrition. - Whether audience reaction to AI-written text continues to appear in professional and personal communication.