AI, EQ & Communication News ・ 💗 Empathy and emotional intelligence in AI

NTT Docomo Establishes "High-EQ Voice Dialogue Technology" That Reads Situations and Improves Itself Autonomously

Japanese media · 10/26 06:00 UTC

NTT Docomo has drawn up the "AI EQ+1 Framework," an evaluation guideline for adding emotional intelligence (EQ) to conversational AI, and an "EQ Reference Architecture," a common blueprint for building it into various conversational AIs. The company also developed four element technologies for high-EQ dialogue. The aim is voice dialogue that takes each user's situation and context into account and feels reassuring.

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