Article digest · Oct 27 AM

AI, EQ & Communication — what each story says

Every story in this issue with a short summary, so you can decide what to read before leaving the site. Summaries are written by AI (Claude) only from each publisher's own description and checked by Jev for anything not in that description. They are not full translations. Follow "Read the original" for the full story.

10 stories3 with summaries5 topics

💗 Empathy and emotional intelligence in AI4

NTT Docomo10/26 06:00 UTCJapanese

NTT Docomo Establishes "High-EQ Voice Dialogue Technology" That Reads Situations and Improves Itself Autonomously

NTT Docomo has drawn up the "AI EQ+1 Framework," an evaluation guideline for adding emotional intelligence (EQ) to conversational AI, and an "EQ Reference Architecture," a common blueprint for building it into various conversational AIs. The company also developed four element technologies for high-EQ dialogue. The aim is voice dialogue that takes each user's situation and context into account and feels reassuring.

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Headlines only (the publisher did not provide a description)
Why Does AI Adoption Cause Customer Churn? A 34,000-Person Survey Shows the Efficiency Trap and CX GapDiamond Online · 10/26 04:00 UTC
AI and Leadership: Why "Centaur" Organizations and Emotional Intelligence Hold the KeyForbes Japan · 10/26 00:19 UTC
NTT Docomo Establishes Emotion-Aware Voice Dialogue AI Technology Combining Safety and EmpathyKabu-IR · 10/26 07:13 UTC

🧠 Human EQ and soft skills in the AI era2

Headlines only (the publisher did not provide a description)
Emotional intelligence is the edge in an AI-fueled world, J.P. Morgan’s behavioral science head saysPensions & Investments · 10/26 14:33 UTC
Understanding the Value of Soft Skills in the Era of AICommercial Integrator · 10/26 17:08 UTC

💬 How conversation is changing1

Business Network10/26 06:14 UTCJapanese

NTT Develops New Voice Dialogue AI Technology With Near-Human Response Tempo

NTT developed technology to improve AI phone responses. A "full-duplex" design lets the AI speak while listening, producing more natural conversation, and natural-language instructions can specify the response for each task. The AI can also obtain external information autonomously, aiming to address staff shortages and operator overwork in call centers.

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✉️ Words written or spoken by AI2

LBC10/26 10:00 UTC

Tech chief faces outrage after admitting she used AI to write three bullet points about 'what makes her daughter special'

Marissa Mayer, the former Yahoo chief executive, said she used an AI tool called Dazzle. Her daughter's teacher had asked her to write a short summary of her daughter for her 10th birthday.

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Headlines only (the publisher did not provide a description)
Even LinkedIn is getting tired of your AI-written postsToledo Blade · 10/26 10:01 UTC

🎤 Conversation practice and coaching1

Headlines only (the publisher did not provide a description)
AI And Public Speaking—How Leaders Can Keep Their Own VoiceForbes · 10/26 11:00 UTC

The analysis and visual summary are in the Oct 27 AM issue. Japanese version here.