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NTT Develops New Voice Dialogue AI Technology With Near-Human Response Tempo

Japanese media · 10/26 06:14 UTC

NTT developed technology to improve AI phone responses. A "full-duplex" design lets the AI speak while listening, producing more natural conversation, and natural-language instructions can specify the response for each task. The AI can also obtain external information autonomously, aiming to address staff shortages and operator overwork in call centers.

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