Category 02 covers 69 cases documented between 2016 and 2024. The underlying structure is consistent: claims about efficacy, safety, or superiority over competing products are made without adequate supporting evidence. Data from fewer than ten patients, unreviewed poster presentations, personal impressions of company representatives, and commercial news articles all circulated as if they constituted evidence. Recurring logical failures include repurposing non-inferiority trial results as proof of superiority, asserting safety differences based solely on mechanism of action, and dismissing risks flagged in a Risk Management Plan by contrasting them with other products. Healthcare professionals are trained to evaluate information critically, yet they operate under time pressure. Unsupported claims distort their decisions and ultimately harm patients. The PMD Act Article 66 prohibition on exaggerated advertising and the MSA Guidelines (Promotional Activity Guidelines, issued by MHLW) Principle (1) requirement for information grounded in scientific and objective evidence can each be read as a direct response to the failures documented here.

Mio"Yui, you've read about twenty cases in this category. What patterns are you noticing?"

Yui"I was surprised by the volume — 69 cases, running without interruption from 2016 through 2024. The same type of failure keeps appearing."

Mio"Right. Can you break down what the failure actually looks like? 'Lacks evidence' covers a lot of ground."

Yui"Reading through them, I see roughly three patterns. First, cases where no supporting basis exists at all — a representative's personal impression, or hearsay that a well-known physician once endorsed the product. Second, cases where a basis exists but it's unreliable — fewer than ten patients, an unreviewed poster, a commercial news article used as a source. Third, and this one is trickiest, cases where data exists but the logic is wrong — using a non-inferiority trial result as proof of superiority, or asserting a safety advantage based solely on mechanism of action."

Mio"Good breakdown. Why is that third pattern — the misuse of logic — the hardest to catch in review?"

Yui"Because a number appears, and at first glance it looks legitimate?"

Mio"Exactly. When something carries the form of 'trial results,' the reader tends to extend trust before scrutinizing the content. A non-inferiority trial only establishes that the difference falls within a prespecified margin — it does not establish superiority. Reframing that as 'our product is better' in promotional material is not data fabrication, but it is a distortion of fact. That can fall under the PMD Act Article 66 prohibition on false or exaggerated claims."

Yui"And the MSA Guidelines Principle (1) requirement for scientific and objective evidence is precisely what's violated there."

Mio"Yes. Now, from a reviewer's side — what would you actually check to assess reliability?"

Yui"For cited literature: whether it's peer-reviewed, the sample size, the study design, whether the result comes from a primary or secondary endpoint. And conflict-of-interest disclosure."

Mio"All of that. There's also a separate blind spot with verbal explanations — at lectures or during sales visits. Those leave less of a record, which makes it easier for representatives to state things without basis. A large share of the cases in this category involve unsupported claims made verbally at web lectures or in-person visits. Reviewing the promotional material alone won't catch them."

Yui"So even material that passes review can generate a different problem in the actual information exchange. Reviewers need to be clear about the scope of what they're reviewing, and then think through what should be monitored downstream."

Mio"Once you can hold that perspective, these cases stop being a catalogue of past failures and become a way to rethink how the review process itself is designed."

69 real cases from the reports

02-01FY2016糖尿病治療薬パンフレット(2016 年 12 月作成)
What happenedL Company distributed a pamphlet claiming that its diabetes drug 'flattens daily blood glucose fluctuations,' including a comparative graph against another drug, but the data comprised only 9 cases (4 for the promoted drug) with no statistical analysis performed.
MHLW viewPromotional activities were conducted based on data from an insufficient number of cases. This is an example in which efficacy and effectiveness lacking clinical data were presented for the purpose of differentiation from other drugs. [Cross-reference]
Competency lostKnowledge, Risk Detection
Next moveDocument the absence of adequate sample size and statistical analysis, and formally request correction on the grounds that the claim exceeds the approved indications.
02-02FY2017消化薬MR による口頭説明
What happenedAgainst a backdrop of raw-material shortages, a K Company MR verbally told a DI officer at a monitored medical institution that 'efficacy is completely unchanged at half the dose,' without citing any supporting data. The available trial data instead suggested dose-dependent increases in absorption, making it impossible to claim equivalence at half the dose.
MHLW viewInformation on efficacy and effectiveness was provided without supporting evidence.
Competency lostKnowledge, Trust Density
Next movePresent the relevant sections of the interview form and review report on dose-dependency, then formally request the company submit documented evidence supporting half-dose equivalence.
02-03FY2017局所麻酔薬MR による口頭説明・パンフレット・商業誌の掲載記事
What happenedAn L Company MR claimed that the company's local anesthetic cream had 'equivalent efficacy to a competitor's tape formulation of a different dosage form,' but later admitted to having misheard and misreported a casual conversation among MRs. Additionally, a graph not published in the referenced paper was used in a commercial journal advertorial to assert efficacy.
MHLW viewInformation comparing the product with other drugs was provided without supporting evidence. Additionally, efficacy and effectiveness were claimed using data not published in the referenced paper.
Competency lostKnowledge, Trust Density
Next moveRecord both the unsubstantiated comparative claim and the use of unpublished data, then formally request correction from the company's medical information department.
02-04FY2017保湿剤MR による口頭説明
What happenedWhen asked to provide literature on a specific formulation related to hand-foot syndrome, an M Company MR responded only with the verbal claim that 'it is safe to assume our product is used in nearly all such studies,' without supplying any actual references.
MHLW viewInformation was provided without supporting evidence.
Competency lostKnowledge, Trust Density
Next moveSubmit a written request for an actual list of references and retain a record of the unsubstantiated verbal claim.
02-05FY2017鎮痛剤MR による口頭説明
What happenedAn N Company MR repeatedly stated that a pain reliever (launched as a highly needed unapproved drug derived from overseas) was 'developed for Japanese patients,' yet no such statement could be found in the package insert, interview form, or review report.
MHLW viewInformation was provided without supporting evidence.
Competency lostKnowledge, Risk Detection
Next moveRequest documented evidence for the 'developed for Japanese patients' claim; if none is forthcoming, formally request retraction and correction of the statement.
02-06FY2017胃炎・胃潰瘍治療剤MR による口頭説明
What happenedAn O Company MR presented the company's authorized generic (AG) as 'optimal because its formulation method and excipients are entirely equivalent to the originator,' implying superior efficacy over other generics, but admitted having no data when asked to substantiate the claim. Concern was raised that this promotional approach was being used across the organization.
MHLW viewInformation was provided without supporting evidence, and statements were made that appear to denigrate competing products.
Competency lostKnowledge, Risk Detection
Next moveRequest data demonstrating efficacy differences between the AG and other generics; if unavailable, escalate to the company's senior contact as a potential systemic misinformation issue.
02-07FY2017局所麻酔薬MR による口頭説明
What happenedA P Company MR prefaced an explanation with 'there is nothing I can clearly present as data,' then claimed the company's generic local anesthetic was superior to competitors due to uniform drug dispersion and lower skin irritation rates. No supporting information was found in either the interview form or the company's website, and the pattern appeared to be routine practice.
MHLW viewInformation was provided without supporting evidence, and statements were made that appear to denigrate competing products.
Competency lostKnowledge, Trust Density
Next moveRequest internal study data or published materials supporting the claims of uniform dispersion and reduced skin irritation; if none are provided, formally request withdrawal of the explanation in writing.
02-08FY2017造影剤MR によるプレゼンテーション(スライド・口頭説明)
What happenedAt a departmental product presentation, a V Company MR displayed a single-institution comparative dataset on adverse event rates for six contrast agents—without sample sizes or statistical testing—and claimed the company's product had the lowest rate. The MR also disparaged the competitor with the highest rate, stating it was 'known to have more side effects to begin with.'
MHLW viewSafety was claimed on the basis of comparative data from a single institution, and statements were made that appear to denigrate a competing product.
Competency lostKnowledge, Risk Detection
Next moveDocument both the safety claim based on single-institution data lacking sample size and statistical testing, and the disparaging remark, then request submission of properly validated comparative data and retraction of the disparaging statement.
02-09FY2017抗リウマチ薬MR による申請資料
What happenedA W Company MR stated in a promotional approval application that the drug had 'fewer lipid disorder events than similar drugs,' but when asked for the basis, admitted to having simply compared adverse event frequencies listed in different package inserts. Comparing figures across package inserts from differently designed trials does not establish a safety advantage.
MHLW viewAn inappropriate data comparison was used to exaggerate the safety profile of the product. This is an example in which superiority was asserted without evidence and promotion was conducted using data not published in the referenced paper. [Cross-reference]
Competency lostKnowledge, Intelligence
Next movePoint out that comparing figures across package inserts from differently designed trials cannot establish safety superiority, and request removal of the relevant statement from the application materials.
02-10FY2018鎮痛薬企業担当者による口頭説明
What happenedA company representative explained that a pain reliever had 'no interactions and is safer than competitors' based solely on its mechanism of action (CYP-independent, glucuronic acid conjugation), yet the package insert listed drugs requiring caution in combination, and no actual combination study data were presented.
MHLW viewSuperiority over other drugs was explained solely on the basis of mechanism of action, without presenting empirically verified evidence.
Competency lostKnowledge, Risk Detection
Next movePresent the relevant caution entries in the package insert and explain that mechanism of action alone cannot establish real-world safety, then request submission of actual drug-interaction study data.
02-11FY2018酸分泌抑制薬企業担当者による口頭説明
What happenedA company representative recommended the 5 mg formulation of an acid suppressant for maintenance therapy of reflux esophagitis and, citing data from the 10 mg formulation, claimed that '5 mg twice daily is more effective than 10 mg once daily,' yet no trial data for the 5 mg formulation appeared in the review report.
MHLW viewInformation on a different strength formulation was applied by analogy to make claims that were not grounded in evidence.
Competency lostKnowledge, Intelligence
Next moveConfirm the absence of 5 mg maintenance therapy data in the review report, then request documented evidence supporting the extrapolation of data across different dosage strengths.
02-12FY2018漢方薬プレゼンテーション用スライド、製品紹介パンフレット
What happenedAt a product presentation for a traditional herbal medicine, the presenter stated the drug was 'effective in all cases,' but 3 of the 10 treated patients did not return for follow-up and could not be evaluated, making the actual evaluation based on only 7 cases. This information appeared in both the presentation slides and the product pamphlet.
MHLW viewEfficacy was claimed on the basis of data from fewer than ten cases.
Competency lostKnowledge, Risk Detection
Next moveVerify the actual case composition including the 3 unevaluable patients, then formally request correction of the 'all cases' claim and revision of both the slides and the pamphlet.
02-13FY2018保湿薬製品紹介パンフレット
What happenedA promotional pamphlet for a moisturizing drug cited a single-arm, non-crossover switching study as evidence that efficacy and safety had been confirmed after drug switch, while omitting patient profiles and details of the primary endpoint. Additionally, the control group used for pharmacokinetic data differed in dosage form from the clinical trial presented elsewhere in the same pamphlet, creating internal inconsistency.
MHLW viewPromotional activities were conducted using data of insufficient reliability or data with inadequately explained details.
Competency lostKnowledge, Risk detection
Next moveReview the study design behind each claim, flag sections that use single-arm data or patient surveys as efficacy evidence, note the dosage-form inconsistency, and return the pamphlet with specific revision requests.
02-14FY2018子宮筋腫治療薬企業担当者による口頭説明
What happenedA sales representative for a uterine fibroid drug repurposed early time-point data from a non-inferiority trial to verbally claim that the drug showed faster onset of effect compared with existing treatments.
MHLW viewResults from a non-inferiority trial were used to claim superiority.
Competency lostKnowledge, Communication
Next moveHave the representative confirm the distinction between a non-inferiority trial's objective and a superiority claim, then request that the company correct the verbal explanation.
02-15FY2018抗ウイルス薬企業担当者の口頭説明
What happenedA representative verbally claimed that an antiviral drug 'may reduce the risk of transmission' by citing secondary endpoints—viral titer reduction and time to viral shedding cessation—without any direct data demonstrating reduced infection risk.
MHLW viewSuperiority over a comparator drug was described without presenting direct supporting data.
Competency lostKnowledge, Risk detection
Next movePoint out that secondary endpoints are being presented as primary evidence and that no direct data on infection risk reduction exist, then request withdrawal and correction of the verbal claim.
02-16FY2018鎮痛薬医療関係者向け情報サイト上の製品紹介動画
What happenedIn a product introduction video on a healthcare professional information site, a physician recommended an analgesic as the 'first choice' for pain management in elderly patients, without presenting evidence to exclude alternatives, despite the package insert noting that adverse reactions are more likely to occur in this population.
MHLW viewAn individual physician's personal opinion was used in promotional material without sufficient supporting evidence.
Competency lostRisk detection, Knowledge
Next moveHighlight the conflict with the package insert's elderly safety information and the absence of comparative evidence, then request the company remove or revise the 'first choice' expression.
02-17FY2018抗菌薬企業担当者による口頭説明
What happenedAt a product briefing held in a medical department, a representative explained eradication rate data from a non-inferiority trial in a manner that implied the antibacterial drug was superior to existing treatments.
MHLW viewResults from a non-inferiority trial were used to claim superiority.
Competency lostKnowledge, Communication
Next moveInform the representative that non-inferiority data cannot support a superiority claim, and request that the company immediately correct and re-deliver the briefing content.
02-18FY2018抗アレルギー薬企業担当者による口頭説明
What happenedAt a pharmacy department briefing, a representative cited a Ministry of Land, Infrastructure, Transport and Tourism guideline—whose development process the representative could not explain—to claim the drug causes no drowsiness and is not restricted for pilots, and also made subjective statements about the taste and odor after crushing without any evidentiary basis.
MHLW viewExplanations were provided based on materials inappropriate for promotional use, as well as subjective claims lacking any evidentiary basis.
Competency lostKnowledge, Intelligence
Next moveRequire the company to verify the appropriateness and scientific basis of the cited guideline, determine whether it is suitable for clinical claims, and request suspension of the relevant materials in the meantime.
02-19FY2018高リン血症治療薬製品紹介パンフレット
What happenedA pamphlet for a hyperphosphatemia drug described formulation benefits such as 'less likely to get caught in dentures,' but neither the supporting data nor the comparator were specified.
MHLW viewA pharmaceutical characteristic was presented as a benefit without providing sufficient supporting evidence.
Competency lostRisk detection, Knowledge
Next moveRequest revision to specify supporting data and comparators for each claimed benefit, and require deletion of any claim for which no data exist.
02-20FY2018子宮内膜症治療薬企業担当者による口頭説明
What happenedAt an in-hospital briefing, a representative for a uterine endometriosis drug stated that the drug tastes better than a competitor's product. When asked for the basis, the representative acknowledged the claim was based solely on their own personal experience of taking the drug.
MHLW viewSuperiority over a comparator drug was described based solely on a company representative's personal subjective experience.
Competency lostKnowledge, Risk detection
Next moveInform the company that a representative's personal experience does not constitute comparative evidence, and request retraction of the statement and prohibition of unsupported superiority claims.
02-21FY2018漢方薬企業担当者による口頭説明
What happenedA representative for a Kampo product brought a competitor comparison document and claimed the drug was cheaper, had more published papers, and was of superior quality. In fact, the drug's daily cost was higher than the competitor's, and using paper count alone as evidence of quality superiority was not appropriate.
MHLW viewSuperiority over a competitor's product was described based on inaccurate information and misunderstanding.
Competency lostKnowledge, Intelligence
Next moveSpecifically identify the factual error in the pricing information, confirm that paper count cannot be equated with quality, and request immediate suspension of the comparative document.
02-22FY2018利尿薬プレゼンテーション用スライド
What happenedAt a pharmacy department study session, a presenter stated definitively that a diuretic 'reduces rehospitalization due to heart failure,' but the cited original study was designed to investigate the drug's relationship with urinary aquaporin-2, not rehospitalization, and the heart failure clinical guideline described the evidence as insufficient to establish a long-term prognostic benefit.
MHLW viewEfficacy was described in definitive terms despite the existence of only insufficient evidence.
Competency lostKnowledge, Risk detection
Next moveCompare the study's stated objective with the guideline wording, and request slide revision to replace the definitive statement with language reflecting the current level of evidence—'there are reports suggesting a possible reduction.'
02-23FY2018抗がん剤企業担当者による提供資料
What happenedWhen providing information about a packaging change for an oncology drug, a representative distributed a photograph of a conference poster presentation and encouraged its use, despite the poster containing interpretation errors that rendered the data unreliable.
MHLW viewA photograph of a non-peer-reviewed poster presentation was used as an information source.
Competency lostRisk detection, Intelligence
Next movePoint out that distributing an unreviewed conference poster photograph as medical information is inappropriate, request retrieval of the distributed material, and ask the company to review its internal vetting process for information provision.
02-24FY2019腎性貧血治療薬企業担当者による口頭説明
What happenedDespite rheumatoid arthritis patients being excluded from the domestic phase III trial for a renal anemia drug, a representative verbally explained that the drug could be expected to be effective in rheumatoid arthritis patients who had shown limited response to conventional treatments.
MHLW viewIt was explained that efficacy could be expected in a disease population that had been excluded from clinical trials.
Competency lostKnowledge, Risk detection
Next moveHave the representative confirm the trial's exclusion criteria, explain that claiming efficacy for an excluded population can prompt off-label use, and request that the company immediately stop delivering this verbal explanation.
02-25FY2019夜尿症治療薬企業担当者による口頭説明(企業の製品説明会の場において)
What happenedAt a product briefing, a company representative displayed a screenshot from a commercial news website without being asked, then promoted the product's efficacy by citing unconfirmed information — that the drug would likely receive a Grade A recommendation in the next guideline revision — despite having no current guideline listing.
MHLW viewThe company promoted the product's efficacy using unconfirmed information sourced from a commercial news website.
Competency lostKnowledge, Risk Detection
Next moveVerify the certainty level and credibility of the cited source, then flag the use of unconfirmed predictions as a basis for efficacy claims and request retraction and correction.
02-26FY2019パーキンソン病治療薬企業担当者による口頭説明
What happenedWithout any comparative trial data, a company representative used only a dopamine equivalency table to claim that clinicians had switched patients to this product due to its higher potency — effectively asserting superiority over other agents without evidence.
MHLW viewThe company explained the product's superiority over other drugs and recommended it without clear supporting evidence.
Competency lostKnowledge, Intelligence
Next moveConfirm whether comparative trial data exist, then point out that an equivalency table alone cannot substantiate superiority claims and request withdrawal of the statement.
02-27FY2019利尿剤企業担当者による口頭説明、提供資料
What happenedA representative claimed that post-discharge patients experienced fewer adverse events, citing post-marketing surveillance data. However, the study was not designed to compare inpatient versus outpatient periods; the representative independently equated the first 7 days with hospitalization and days 8 onward with post-discharge, and the actual adverse event patterns did not support the claim.
MHLW viewThe company provided information claiming fewer adverse effects without any supporting evidence.
Competency lostKnowledge, Risk Detection
Next moveCross-check the study design against what was communicated, identify the arbitrary reinterpretation of data, and require the company to issue corrected information.
02-28FY2019抗リウマチ薬企業担当者による持ち帰り資料
What happenedA take-home resource stated that the product could be used safely in patients with renal impairment, yet the Phase III trial had excluded such patients and pharmacokinetic data in renal impairment were available only from a single-dose study.
MHLW viewThe company explained the safety of the product despite the absence of sufficient verification.
Competency lostKnowledge, Risk Detection
Next moveCompare the prescribing information and trial inclusion/exclusion criteria against the safety claim in the material, flag the overstatement for an excluded population, and request recall and revision of the document.
02-29FY2019COPD 治療薬企業担当者による口頭説明
What happenedRepresentatives primarily used results from the FULFIL trial — a reference study, not the pivotal IMPACT trial on which approval was based — to explain efficacy and safety, and applied different trial datasets depending on whether the audience was a hospital or a community physician.
MHLW viewThe company provided information on the efficacy and safety of the product based solely on the results of a reference evaluation study rather than the pivotal study used for approval. This resulted in inaccurate and insufficient information provision.
Competency lostKnowledge, Communication
Next moveClarify the regulatory standing of the pivotal versus reference trials, then point out that selectively presenting the reference trial to certain audiences constitutes inaccurate and incomplete information provision and require correction.
02-30FY2019鎮痛剤企業担当者による口頭説明
What happenedWhen a physician asked for the basis of claims that the product had fewer adverse events than competing products, a medical affairs representative acknowledged no head-to-head data existed, yet proceeded to assert safety superiority based solely on an unpublished physician survey.
MHLW viewThe company explained superiority over other drugs in terms of safety based solely on survey results, without scientific evidence.
Competency lostKnowledge, Risk Detection
Next moveExamine the materials used to answer the physician's question, note that an unpublished survey is not adequate scientific evidence for a safety superiority claim, and require a corrected response to the physician.
02-31FY2019腎性貧血治療薬企業担当者による口頭説明
What happenedDespite the product's risk management plan and appropriate use guide explicitly flagging thrombosis risk, a representative stated without clear evidence that the product could improve outcomes for treatment-resistant cases and reduce thrombosis risk compared with existing agents.
MHLW viewDespite the Risk Management Plan (RMP) and other materials containing warnings regarding risks, the company explained without clear evidence that the product could reduce risks compared to other drugs.
Competency lostRisk Detection, Knowledge
Next moveDocument the discrepancy between the RMP's safety warnings and the representative's statements, then require the company to retract the claim and implement internal corrective guidance.
02-32FY2019入眠剤Web 講習会
What happenedDuring a sponsored web seminar, the invited physician stated that 'a well-known expert said [a drug class] is a very good medicine,' offering a recommendation with no scientific substantiation. The sponsoring company bears responsibility for the content of speakers' remarks.
MHLW viewAlthough the speaker bore responsibility on behalf of the sponsoring company, the speaker provided information without basis, stating that 'a well-known physician had recommended' the drug class in question.
Competency lostRisk Detection, Relationship Building
Next moveAssess whether the company had a pre-screening process for speaker content, then require the company to issue a correction for the unsubstantiated endorsement and present preventive measures.
02-33FY2019緑内障・高眼圧症治療薬企業担当者による口頭説明
What happenedWhen a competing product became unavailable, a representative described the product as a substitute, without citing comparative trial data or clinical guidelines, despite the two drugs having different mechanisms of action and no head-to-head study having been conducted.
MHLW viewThe company explained without evidence that the product could serve as a substitute for another drug with a different mechanism of action.
Competency lostKnowledge, Risk Detection
Next moveDocument the differing mechanisms and absence of comparative data, then require the company to retract the substitution claim and provide corrected information to the healthcare facilities that received the briefing.
02-34FY2019抗がん剤企業担当者による口頭説明
What happenedDespite data showing only a few percentage points' difference in Grade 3+ adverse event rates compared with an existing drug, a representative described the product as having fewer adverse events; the representative also stated that a drug interaction required little caution because of personal lack of experience with it, and dismissed a known hematologic toxicity on the grounds that oncologists are accustomed to it.
MHLW viewDespite there being little meaningful difference in the data, the company provided information claiming the product had fewer adverse effects and was superior. The company also made statements without supporting evidence.
Competency lostKnowledge, Risk Detection
Next moveVerify the adverse event figures and any statistical comparisons, then enumerate each unfounded statement — the superiority framing, the dismissal of the drug interaction, and the minimization of hematologic toxicity — and require corrective action on all three points.
02-35FY2020透析液オンライン面談にて、企業担当者によるデータ提供
What happenedA product briefing used materials containing data not found in the interview form or regulatory review report and with no citation provided; the briefing also omitted any reference to the efficacy and safety comparison with the reference product on which the approval was based.
MHLW viewThe company used promotional materials that presented data for which no source references were indicated.
Competency lostKnowledge, Intelligence
Next moveAudit all data citations in the briefing materials, require the company to stop using any materials containing unsourced data and revise them, and ensure disclosure of the approval-basis comparative data.
02-36FY2020パーキンソン病治療薬オンライン面談における企業担当者による説明
What happenedIn response to a question about dosing timing, a representative spontaneously described an absorption-inhibiting interaction with another drug; no such interaction was documented in the regulatory review report or other official references.
MHLW viewThe company explained without evidence that the product inhibits the absorption of another drug.
Competency lostKnowledge, Risk Detection
Next moveReview the regulatory review report, prescribing information, and interview form to document the absence of any basis for the interaction claim, then require the company to retract the statement and provide a correction.
02-37FY2020抗リウマチ薬オンラインのグループ面談における企業担当者による説明
What happenedDuring an online group meeting, the company representative stated that the drug had higher selectivity and was superior to existing drugs of the same class, despite the absence of any head-to-head clinical trial supporting this claim. The representative also failed to communicate adverse events listed as important potential risks in the RMP.
MHLW viewThe representative claimed that the product was superior to other drugs in its class without any supporting evidence.
Competency lostKnowledge, Risk Detection
Next moveVerify whether a direct comparative trial exists before accepting any superiority claim, and cross-check the explanation against RMP-listed risks to confirm none are omitted.
02-38FY2020鉄欠乏性貧血治療剤メール・電話による企業担当者の説明
What happenedWhen asked about a specific disease listed as an important potential risk in the RMP for an iron deficiency anemia treatment, the company representative responded that no adverse events had been observed and that there was no clinical concern.
MHLW viewDespite the condition being listed as an important potential risk in the Risk Management Plan (RMP), the representative stated that there were no adverse events and that there was no clinical concern.
Competency lostKnowledge, Risk Detection
Next moveReview the RMP's important potential risks section in advance, then verify whether the representative's reassuring response is backed by documented evidence.
02-39FY2020がん疼痛治療薬企業担当者による口頭説明
What happenedA representative for a cancer pain treatment drug verbally claimed the company's product was superior to competitors, citing stronger adhesive force and pain upon removal of rival products, without providing any supporting evidence.
MHLW viewThe representative claimed superiority over a competing product without any supporting evidence.
Competency lostKnowledge, Communication
Next moveRequest comparative trial data whenever superiority over other products is claimed, and distinguish between impression-based assertions and claims grounded in study evidence.
02-40FY2021化膿性疾患用薬オンライン面談時における企業担当者の説明
What happenedA representative explained that once-daily application of a topical preparation was sufficient, but used a graph from an oral formulation to support this claim. When asked whether data existed for the topical form specifically, the representative stated that no such data was available.
MHLW viewThe representative made claims lacking evidence without taking into account the route of administration and dosage form. This case raises concerns about the medical representative's level of knowledge.
Competency lostKnowledge, Communication
Next moveCheck whether data from a different route of administration has been repurposed to support claims about another formulation, and explicitly ask the representative to confirm formulation-specific efficacy data.
02-41FY2021不眠症薬電話による企業担当者の説明
What happenedA representative told both a physician and the pharmacy department that a tablet without a score line could be split in half. However, the company's own call center confirmed no data existed for tablet splitting, and the company's website explicitly stated that half-tablet use was not recommended.
MHLW viewThe representative over-interpreted information provided by the company in a self-serving manner and communicated it without adequately understanding its content. This case raises concerns about the medical representative's qualifications.
Competency lostKnowledge, Trust Density
Next moveCross-reference any dosage-related explanation against the package insert and official company materials; if the representative's statement conflicts with official sources, confirm directly with the manufacturer's information center.
02-42FY2021抗ウイルス薬電話による企業担当者の説明
What happenedA representative for an antiviral drug spontaneously claimed during a phone call that the product was highly effective against a specific target, whereas the company's website showed only preclinical data in a press release, making the clinical efficacy characterization misleading.
MHLW viewThe representative provided information in an inconsistent manner. This case raises concerns about the medical representative's qualifications.
Competency lostKnowledge, Communication
Next moveConfirm whether the distinction between preclinical and clinical data is explicitly stated in the explanation; if the claim appears to exceed the scope of official information, request written supporting evidence.
02-43FY2021腎性貧血治療薬企業担当者による説明
What happenedA representative for a renal anemia treatment stated that the drug's gradual hemoglobin elevation was a feature associated with low thromboembolic risk and implied lower risk compared to competing agents, despite the absence of clinical trial data demonstrating reduced thromboembolic events.
MHLW viewWithout any supporting evidence, the representative provided information that downplayed the safety risk of thromboembolism by claiming it was low. This case raises concerns about the medical representative's qualifications.
Competency lostRisk Detection, Knowledge
Next moveVerify actual clinical trial data when comparative safety claims are made, and ensure that mechanistic inferences about safety are not accepted as established clinical facts.
02-44FY2021麻酔薬企業担当者による説明
What happenedWithout being asked, a representative recommended off-label lower doses (0.3–0.6 mg/kg/hr) of an anesthetic drug by citing usage at certain medical institutions, but was unable to provide any published literature or academic presentation supporting these doses.
MHLW viewWithout any supporting evidence, the representative explained a dosage regimen not described in the package insert.
Competency lostKnowledge, Risk Detection
Next moveRequest supporting literature whenever off-label dosing is described, and confirm that anecdotal reports of use at other facilities do not substitute for scientific evidence.
02-45FY2021血液凝固阻止薬オンライン面談時における企業担当者の説明
What happenedA representative for an anticoagulant stated that the drug was significantly safer than other agents in terms of bleeding risk, despite the absence of direct head-to-head comparative trials and guidelines relying only on indirect comparisons.
MHLW viewDespite the absence of direct head-to-head comparative evidence, the representative stated that the product was 'significantly safer' than other drugs in the same therapeutic class.
Competency lostKnowledge, Communication
Next moveWhen a representative uses the term 'significantly safer,' verify whether a direct comparative trial exists, and evaluate whether the claim is based solely on indirect comparisons with differing patient backgrounds and study designs.
02-46FY2021多発性硬化症治療薬製品パンフレット
What happenedA product brochure for a multiple sclerosis treatment used phrases such as 'looking toward long-term prognosis' and 'looking ten years ahead,' despite the absence of long-term administration trial data and an explicit listing of 'long-term safety' as important missing information in the RMP.
MHLW viewWith no adequate trial data available and with 'safety of long-term use' listed under 'important missing information' in the RMP, it is inappropriate to include poorly substantiated catch-phrases in the product brochure.
Competency lostKnowledge, Risk Detection
Next moveCross-check brochure slogans against the RMP's important missing information section, and apply scrutiny to any phrasing that implies clinical evidence for a time horizon or domain where data is explicitly absent.
02-47FY2021その他の代謝性医薬品オンラインでの企業担当者の情報提供
What happenedIn written communication regarding a package insert revision, the representative stated that risks of death from MACE or malignancy 'will not increase,' though ongoing trials were still evaluating these risks. The phrasing effectively equated absence of data with absence of risk.
MHLW viewThe absence of evaluable information and the fact that risks had not been clearly established were inappropriately equated with safety — as if 'no information' meant 'no risk' — constituting misleading communication.
Competency lostKnowledge, Risk Detection
Next moveWhen a claim of 'no risk' is made, confirm the status of evaluative trials, and document as a problem any expression that equates unconfirmed risk with the absence of risk while trials are ongoing.
02-48FY2021腎性貧血治療薬企業担当者による説明
What happenedA new drug adoption application submitted by a physician contained the claim 'faster onset of effect compared to drugs of the same class.' When supporting documents were reviewed, the comparison data referenced a drug with a different mechanism of action, not a pharmacologically similar agent.
MHLW viewThe representative used the vague expression 'onset of effect is faster compared with drugs of the same class' without clearly specifying the comparator, thereby broadening the scope of comparison beyond what the evidence supported and creating a false impression. This case raises concerns about the medical representative's qualifications.
Competency lostKnowledge, Communication
Next moveWhen 'same-class comparison' is cited, identify the mechanism of the comparator drug, and verify at the adoption application stage that drugs with different mechanisms are not being grouped together as equivalent comparators.
02-49FY2021関節リウマチ治療薬企業担当者による説明・説明スライド
What happenedA company representative promoting a rheumatoid arthritis drug emphasized to the pharmacy department that the product had a lower incidence of herpes zoster than competing agents, using data from different Phase III trials compared indirectly. This framing downplayed a safety risk that the drug's risk management plan identifies as an important identified risk.
MHLW viewThe company representative provided information that disregarded safety by forcibly linking disparate data points and emphasizing the resulting incoherent, inconsistent data.
Competency lostKnowledge, Risk detection
Next moveVerify internal standards on the use of indirect comparison data and the handling of RMP-listed risks, then request the relevant department to revise or withdraw the slides in question.
02-50FY2022無機質製剤企業担当者による説明(オンライン)
What happenedThe electronic label for an inorganic preparation specifies reconstitution with 100 mL of normal saline, yet a company representative spontaneously told hospital pharmacy staff that other facilities had used 50 mL saline or 5% glucose without problem. Neither alternative had supporting evidence, and the explanation effectively steered practitioners toward off-label administration.
MHLW viewIt is inappropriate for a company representative to proactively explain an administration method that lacks evidence when no question had been raised by healthcare professionals.
Competency lostKnowledge, Risk detection
Next moveProactively informing practitioners about off-label administration methods contradicts the spirit of the information-provision obligation under PMD Act Article 68-2; notify the company and request feedback and retraining for the representative.
02-51FY2022免疫疾患治療薬企業担当者による説明(オンライン)
What happenedA representative for an immunological disease drug displayed graphs of overall and Japanese subgroup efficacy from an international Phase III trial side by side, then claimed that higher efficacy could be expected in Japanese patients. The review report states that no notable difference was observed between the two populations, and no direct comparative data exist to support the claim.
MHLW viewDespite the absence of data directly comparing the overall population and the Japanese subpopulation, the company representative voluntarily stated that higher efficacy could be expected in Japanese patients. While introducing Japanese patient data in response to a healthcare professional's question asking 'what does the data show in Japanese patients?' is not itself problematic, this case is inappropriate because the representative claimed higher efficacy in Japanese patients without any supporting evidence.
Competency lostKnowledge, Intelligence
Next moveRequest that the company instruct its representative to clearly distinguish subgroup data from direct comparative data, and monitor future communications to ensure they no longer conflict with the review report's conclusions.
02-52FY2022抗てんかん剤企業担当者による説明(オンライン)
What happenedDuring a webinar on an antiepileptic drug, a company representative showed a slide listing 'strength of efficacy' as a criterion for first-line monotherapy without providing any supporting data. When asked about the evidence, the representative stated only that prescribing physicians had said so, offering no scientific basis.
MHLW viewThe representative created the impression that the product possesses superior 'strength of effect' without any supporting evidence.
Competency lostKnowledge, Risk detection
Next moveRequest that the company withdraw the slides making unsupported efficacy claims and ask the company to confirm that its internal scientific review process for promotional materials is functioning.
02-53FY2022その他の循環器官用薬企業担当者による説明(オンライン)
What happenedA representative for a cardiovascular drug acknowledged that the 2021 treatment guideline did not include the product, but then stated it was expected to appear in a forthcoming supplement with a higher recommendation grade than existing agents. The claim had no basis, and the latest guideline ultimately did not include the product.
MHLW viewWithout any basis, the representative promoted the product by stating that it was scheduled to be included in treatment guidelines and that its recommendation grade was expected to be higher than that of other drugs. If there were clear grounds for claiming that inclusion in the treatment guidelines was planned, such promotion would not be problematic; however, in the absence of such grounds, the promotion is inappropriate.
Competency lostKnowledge, Intelligence
Next moveMaking unsubstantiated predictions about future guideline inclusion may constitute misleading promotion under PMD Act Article 66; request a formal retraction and written apology from the company.
02-54FY2022その他の呼吸器官用薬企業担当者による説明(オンライン)
What happenedWithout being asked, a representative for a respiratory drug cited a university hospital physician's opinion as the basis for claiming the product causes fewer side effects than a named competitor. The representative added a disclaimer that no data existed, but the spontaneous comparative claim against a named competitor lacked any evidentiary support.
MHLW viewDespite the absence of data, the representative claimed that the product causes fewer adverse effects than competing drugs, citing a physician's opinion as the basis. Although the representative prefaced the claim with 'there is no data, so please treat this as a reference,' providing explanations that lack evidence is inappropriate.
Competency lostKnowledge, Risk detection
Next moveSpontaneous comparative superiority claims against a named competitor without data violate the evidence requirement in the MSA Guidelines Principle (1) and the seven prohibited acts in Principle (2); inform the company and request corrective action.
02-55FY2022免疫疾患治療薬企業担当者による説明(オンライン)
What happenedDuring a formulary evaluation interview for an immunological disease drug, a company representative argued that the product was superior to three competing agents based on differences in its mechanism of action's binding site. When a healthcare professional asked for supporting literature or data, the representative acknowledged that no comparative evidence existed.
MHLW viewIt is inappropriate to claim that a product is superior to other drugs on the basis of differences in mechanism of action alone when no supporting evidence exists.
Competency lostKnowledge, Intelligence
Next moveMechanistic differences alone cannot establish clinical superiority; request a corrected explanation from the company and annotate the formulary evaluation record to note that the initial presentation was not evidence-based.
02-56FY2022先天性代謝異常症治療薬企業担当者による説明(オンライン)
What happenedWhile explaining a label revision for an inborn error of metabolism treatment, a company representative spontaneously claimed that the lyophilized formulation was more stable than liquid formulations under transport stress. No evidence comparing stability between the two formulation types exists.
MHLW viewIt is inappropriate to assert the superiority of one's own lyophilized formulation when no evidence exists comparing the stability of a lyophilized formulation with that of a liquid formulation.
Competency lostKnowledge, Risk detection
Next moveDocument that the representative made an unsolicited superiority claim unrelated to the label change, and submit a written request to the company to provide only evidence-backed information in future interactions.
02-57FY2022その他の腫瘍用薬企業担当者による説明(オンライン)
What happenedDuring an online meeting about an oncology drug, a company representative showed five-year follow-up data for the product, then named a competitor and asked the physician, 'That competitor didn't show data to this level — what do you think?' No direct comparative data were shown, and the question was structured to elicit a negative comment about the competitor from the physician.
MHLW viewIt is inappropriate to claim the superiority of one's own product by stating 'data to that level has not been produced for [competing product]' while presenting only the clinical trial results of one's own product, without any data from a direct head-to-head comparison with the competing product.
Competency lostSixth sense, Risk detection
Next moveSteering a healthcare professional to criticize a competitor falls under the prohibited acts in MSA Guidelines Principle (2); document the interaction, clarify the representative's intent at the time, and share the record with the facility's designated contact.
02-58FY2022糖尿病治療薬企業の WEB 製品説明会
What happenedIn response to a question about whether a diabetes drug had a CKD indication, a company representative claimed the product's ongoing trial was more representative of real-world CKD because it included nephroangiosclerosis cases, implicitly criticizing a competitor's trial design. When asked whether kidney biopsy was performed to confirm diagnosis in all cases, the representative said they did not know, revealing incomplete knowledge of their own trial.
MHLW viewWhile explaining the status of an ongoing clinical trial in response to a question from a healthcare professional is not in itself problematic, care must be taken to ensure that the explanation is supported by evidence and does not disparage competing products.
Competency lostKnowledge, Intelligence
Next moveCriticizing a competitor's trial design while lacking knowledge of one's own trial undermines both accuracy and credibility; request written documentation of the trial design from the company and avoid relying on verbal responses alone.
02-59FY2023耳鼻科用剤企業担当者による説明(オンライン)
What happenedAt a product information meeting for an otolaryngology drug, a company representative noted that several local physicians served on the Phase III safety and efficacy evaluation committee, then cited their comments — 'it works well, we have high expectations' — and described the product as 'a drug connected to this region.' The explanation relied on anecdotal endorsements from authority figures with no objective or scientific basis.
MHLW viewThe representative provided information about their own product in a biased manner by citing the impressions of authorities and others without any scientific or objective basis.
Competency lostKnowledge, Risk detection
Next moveUsing authority figures' endorsements combined with regional affiliation to encourage adoption constitutes arbitrary promotional framing; submit a written request to the company to shift to evidence-based information provision.
02-60FY2023制酸・緩下剤企業担当者による説明(直接対面)
What happenedA company representative claimed during a product meeting for an antacid/laxative that the product caused less grittle sensation for denture wearers. When the pharmacy department asked for supporting data, the representative eventually acknowledged that no survey or study existed, and the follow-up response relied only on word-of-mouth reports from sales representatives nationwide and theoretical reasoning about particle size.
MHLW viewThe representative provided information about their own product without any scientific or objective basis.
Competency lostKnowledge, Risk detection
Next moveClaims about patient experience based solely on word-of-mouth and theoretical reasoning constitute unsupported information provision; request that the company refrain from making this claim until objective data are available.
02-61FY2023抗悪性腫瘍剤企業担当者による説明(直接対面)
What happenedDuring a hospital hearing on an antineoplastic agent, an MR explained the difference in adverse event rates between Japanese and non-Japanese patients by claiming that Japanese physicians are diligent reporters, without any scientific basis. The PMDA review report explicitly notes the domestic-foreign difference as a safety concern, a fact the MR was unaware of.
MHLW viewThe MR provided an explanation without any evidence regarding the reason for the difference in the incidence of adverse drug reactions between Japanese and non-Japanese patients. The review report published by PMDA does address the domestic-foreign difference in safety; the fact that the MR was unaware of this suggests that the MR was unable to provide appropriate safety-related information.
Competency lostKnowledge, Risk detection
Next moveReview the PMDA review report's safety section covering domestic-foreign differences and report the discrepancy between the MR's explanation and the documented findings to the company's pharmacovigilance department.
02-62FY2023鉄欠乏性貧血治療剤企業担当者による説明(オンライン)
What happenedDuring an online hearing on an iron-deficiency anemia treatment, an MR claimed the product has lower immunogenicity and fewer hypersensitivity reactions compared to a competing product. Follow-up confirmation revealed that no comparative immunogenicity study against that competitor had ever been conducted.
MHLW viewDespite the absence of comparative data (evidence) against a competing product, the MR referred to that competing product by name and claimed the superiority of the company's own product, constituting inappropriate promotional information provision.
Competency lostKnowledge, Intelligence
Next moveWhen a promotional claim involves comparison with a competitor product, confirm at the material review stage whether a head-to-head study exists; request removal of any comparative language for which no such study has been conducted.
02-63FY2023耳鼻科用剤企業担当者による説明(オンライン)
What happenedDuring a new drug hearing for an otolaryngology agent, an MR implied that a competing product shares concerns about antimicrobial resistance in the otolaryngology field. However, the competing product was not included in the relevant susceptibility surveillance, and no data linking it to resistance trends existed.
MHLW viewThe MR provided information that appeared to disparage a competing product without any supporting evidence.
Competency lostKnowledge, Risk detection
Next moveBefore including any claims about a competing product's resistance risk in materials or verbal explanations, verify whether that product is covered by relevant academic surveillance data and eliminate comparative statements that lack evidence.
02-64FY2023漢方製剤企業担当者による説明(直接対面)
What happenedDuring a product presentation for a Kampo medicine, an MR claimed that, unlike competing products, the company's product contains a specific ingredient with antidepressant activity. The supporting data came solely from animal studies, with no human efficacy data available, and no comparative data against competing products existed.
MHLW viewThe claimed antidepressant effect of the company's product was based solely on animal experiment data, with no data demonstrating efficacy in humans. Furthermore, information that appeared to disparage competing products was provided despite the absence of comparative data against those products.
Competency lostKnowledge, Communication
Next moveReject at the material review stage any explanation that presents animal study data as evidence of human efficacy; determine whether the claim may be retained only when accompanied by an explicit statement that human efficacy has not been established.
02-65FY2023高カリウム血症改善剤企業担当者による説明(直接対面)
What happenedWhen presenting a hyperkalemia treatment, an MR claimed the product lowers potassium levels more effectively than a competing product and provided dose conversion figures. No evidence supporting either claim was found upon investigation.
MHLW viewThe MR claimed, without evidence, that the product was more effective than a competing product at lowering potassium levels, and also presented dose conversion figures relative to that competing product, constituting inappropriate promotional activity.
Competency lostKnowledge, Risk detection
Next moveTreat comparative efficacy claims and dose conversion figures as impermissible in both materials and verbal explanations unless supported by a direct comparison study or documented pharmacological rationale, and request corrective action from the MR's organization.
02-66FY2023神経障害性疼痛治療剤企業担当者による説明(直接対面)
What happenedWithout any direct comparison data against drugs in the same therapeutic class, an MR repeatedly stated that the product is more effective than alternatives. Similar reports were received from multiple facilities.
MHLW viewDespite the absence of data from direct head-to-head comparisons with therapeutically equivalent competing products, the MR emphasized the superiority of the company's own product. Similar reports were received from multiple facilities.
Competency lostKnowledge, Intelligence
Next moveGiven that the same pattern was reported across multiple facilities, treat this as a systemic training or materials issue rather than an isolated incident, and formally request organizational remediation from the product management department.
02-67FY2023抗ウイルス剤電子メールによる DM
What happenedA mass email promoting an antiviral agent described it as easy to use due to fewer drug interactions, without providing any scientific basis for comparison with other products. The wording also risked misleading readers into believing the product is safe to use in patients taking drugs that are in fact contraindicated or require caution with this agent.
MHLW viewThe MR asserted the superiority of the company's own product without presenting supporting evidence.
Competency lostKnowledge, Risk detection
Next moveAt the review stage, examine broad phrases such as 'easy to use' or 'fewer interactions' in mass-distributed materials for the risk of misleading readers in light of the product's own contraindications and precautions, and remove comparative advantage claims that lack cited evidence.
02-68FY2024中枢神経系用薬企業担当者による説明(直接対面)
What happenedDuring a product presentation for a central nervous system drug, an MR explained that the formulation's gentler plasma concentration peak results in fewer adverse effects and easier use. No evidence supported this claim, and the PMDA review report indicated the formulation had slightly more adverse effects than the tablet form. The MR's supervisor was present but did not intervene.
MHLW viewThe MR explained that the product was associated with fewer adverse reactions despite the absence of evidence to support this claim. (The MR's supervisor was also present but did not correct the statement.)
Competency lostKnowledge, Trust density
Next moveRecognize the supervisor's failure to correct a claim contradicted by the PMDA review report as a serious management failure, and request a comprehensive review of the organization's material review and MR training systems.
02-69FY2024中枢神経系用薬企業担当者による説明(オンライングループ面談(院内))
What happenedDuring a corporate hearing on a central nervous system drug, an MR used a primary endpoint figure to claim that 18 months of treatment could delay disease progression by six months compared to placebo, and that continued treatment beyond 18 months would widen that gap further. Interim data from the ongoing long-term study had not been published, meaning the claim rested on unpublished speculation rather than available evidence.
MHLW viewThe MR described the long-term efficacy of the product based on prediction rather than evidence, in a situation where data from long-term administration studies had not yet been made publicly available.
Competency lostKnowledge, Risk detection
Next moveA projected efficacy claim based on unpublished trial data may constitute a violation under Article 66 of the PMD Act; document the statement and submit a formal inquiry to the company's medical information department.

The Anatomy of Failure ── All 8 categories

  1. 01. Promotion of Unapproved or Off-Label Indications and Dosage (33 cases)
  2. 02. Claims Lacking Evidence or Scientific Basis (69 cases) (this category)
  3. 03. Cherry-Picking, Data Manipulation, and Selective Presentation (33 cases)
  4. 04. Exaggerated and Misleading Expressions (28 cases)
  5. 05. Emphasizing Efficacy While Downplaying Safety (22 cases)
  6. 06. Disparagement and Defamation of Competitors' Products (28 cases)
  7. 07. Undisclosed Conflicts of Interest and Improper Conduct in Lectures and Prescribing Guidance (10 cases)
  8. 08. Cross-Category Violations Rooted in Process Failures (4 cases)
Key points
  1. Unsupported claims form three distinct layers: absence of any basis; use of a basis that lacks reliability (small sample, unreviewed source, commercial news); and logical misuse of genuine data (repurposing non-inferiority results as superiority, asserting safety differences from mechanism alone). Each layer requires a different review check.
  2. The formal presence of 'trial data' is not sufficient. Peer-review status, sample size, primary versus secondary endpoint designation, appropriateness of study design, and conflict-of-interest disclosure all require consistent verification.
  3. Promotional material review captures documents — not verbal exchanges. Oral statements at visits, lectures, or web seminars leave sparse records and are fertile ground for unsupported claims. A review program needs to address what happens outside the document scope through structured follow-up.
Sources
  1. MHLW, "Monitoring Project on Promotional Information for Prescription Drugs — Annual Reports" (FY2016–2024).
  2. MSA Guidelines (Promotional Activity Guidelines, issued by MHLW), Part 1-3, Principle (1): Four requirements for pharmaceutical information provision (accuracy, currency, absence of bias, scientific and objective basis)
  3. MSA Guidelines, Part 1-3, Principle (2): Seven prohibited acts — Item ⑥ disparaging other products without objective basis
  4. PMD Act Article 66: Prohibition of exaggerated advertising (prohibition on false or exaggerated descriptions and their dissemination)