AI Reports · Deloitte · 2026-10-01 · Report / white paper
AI Agents Redefining Business Process Automation
AI agents can understand context, learn dynamically, and make autonomous decisions, extending what robotic process automation (RPA) can do. RPA suits well-defined, structured tasks, while agentic process automation (APA) can automate dynamic workflows that require reasoning and adapt to changing conditions, though it demands more advanced models, knowledge modeling, and data integration. The report recommends keeping RPA for structured tasks and integrating AI agents, with human oversight, for more adaptive automation.