AI Reports · Amazon · 2026-10-13 · Blog / commentary
How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore
ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack, on Amazon Bedrock AgentCore. It answers routine questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months, it resolved 97.5% of channel queries and received a 96% positive feedback rating from employees.