AI Reports · Deloitte · 2026-09-30 · Report / white paper
Drive Value from GenAI—and Beyond
Deloitte and ServiceNow's 2024 Workflow Automation Outlook explains how to maximize technology investments during a period of rapid change. It identifies five trends for 2024: using the human element of AI, modernizing the digital core, protecting data and leading on cybersecurity, innovating within industries, and getting value from managed services. The report also maps the value these trends drive across revenue growth, operating margin, asset efficiency, and expectations.