AI Reports · xAI · 2026-09-22 · Blog / commentary
How SpaceXSI is using Grok Bot to scale customer support
SpaceXSI rebuilt its combined SpaceXSI and Cursor support operation around Grok Bot, handling a 175% increase in tickets without new hires. The rollout began with internal notes only and required human approval for every write action, with traces and evaluations added once results were reliable. The company says it resolves tickets for as low as $0.20 to $0.30 each.