Is agentic AI the catalyst banks need to rethink how they work?
Banks are adopting AI to improve processes and customer experience, but research suggests 55 per cent still see the limitations of their core system as an obstacle to their business goals. Frontier banks rearchitecting around AI still treat the core as central to their ambitions. Tyler Pichach, Microsoft's global head of AI, says operating models are changing as work is redesigned around outcomes instead of processes.
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