AI, EQ & Communication News ・ 💗 Empathy and emotional intelligence in AI

NTT Docomo develops framework to improve emotional intelligence in voice AI

Telecompaper 🔗 Share link 10/27 05:56 UTC 🔗 Share link NTT develops technology to improve AI responses from an EQ perspective, raising public EQ test score by about 23% — IT Leaders · 10/27 07:44 UTC

NTT Docomo has developed an evaluation framework, a reference architecture and four supporting technologies to help conversational AI respond more appropriately to users' emotions and circumstances while maintaining safety. The AI EQ+1 Framework assesses responses across four areas: basic performance, safety and integrity, interaction quality, and user outcomes.

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