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Itaú expands generative AI across the bank; governance is the real test

remio 🔗 Share link 10/20 01:15 UTC 🔗 Share link Joyo Bank introduces minutes-taking AI and in-house development platform — Japanese media · 10/20 05:35 UTC

Itaú is expanding its generative AI strategy from limited pilots to 300,000 customers, and aims to roll it out to its entire customer base during 2026. Its program combines ia.i, a conversational banking interface, with IARA, an internal platform that governs models, data, costs and risk. The bank wants customers to use everyday language instead of navigating menus, while wider conversations raise the possibility of inaccurate answers, inappropriate suggestions, privacy problems and unapproved actions.

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