AI, EQ & Communication News ・ 💗 Empathy and emotional intelligence in AI

Do Executives Miss It? Six Strategies for Fixing 'Empathy-Free AI' That Leaves 50% of Customers Unhappy

Japanese media · 10/21 22:01 UTC

AI has spread through customer service, and many executives are confident in their investments. However, three gaps have emerged between executives who prioritize efficiency and speed, customers who want empathy, and service staff tied to systems. In organizations that use AI effectively, employees focus on building trust with customers. The material draws on a survey of more than 34,000 executives, service staff and customers and explains six AI-based strategies.

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