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How Pennymac uses AI agents to automate 40% of its backend fulfillment operations

HousingWire 🔗 Share link 11/02 17:02 UTC 🔗 Share link ServiceNow introduces third-generation AI harness to help employees build their own AI agents — Intelligent CIO · 11/03 11:34 UTC

Pennymac's Jensen Szakaly and Vesta CEO Mike Yu discuss how AI agents now handle 40% of Pennymac's backend fulfillment operations. They also describe the path to 80%.

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